Inspire Transport FAQ’s

Inspire Transport FAQ’s are here to help you resolve some common questions we get asked about our bus and coach hire services. If you require any assistance please feel free to contact us on 1300 706 707. For our full terms and conditions of travel please click here.

Inspire Transport FAQ

1) How do I book?

Bookings should be made by email. No booking is confirmed until a confirmation email is received.

2) I need to book for today, is that possible and is there room at such late notice?

Just contact us via email with “Urgent” in the subject line and we will do our best to ensure your transport requirements are covered.

3) What are your payment methods?

You can pay via credit card or bank transfer.

Payment options:
a) Direct Transfer
b) Credit/Debit Cards including Visa or Mastercard. Inspire Transport will charge an additional fee of 3% of the value of the booking. Please email [email protected] to schedule a payment call.

4) How long before the booking time can I cancel?

Cancellation fees are as follows:

  • Bookings cancelled greater than 4 days prior to travel: up to 25% of the value of the booking
  • Bookings cancelled between 4 days prior to travel and the day of travel , but not on the day of travel: up to 50% of the value of the booking.
  • Bookings cancelled on the day of travel: up to 100% of the value of the booking.

For full terms and conditions please click here.

4) Do your vehicles have toilets on board?

Yes some of our coaches are restroom equipped, others are not. Please enquire for more information.

5) I am having trouble contacting my driver, what do I do?

If you have trouble contacting the driver, please email us with “Urgent” in the subject line. Alternatively please call our office mobile number on 1300 706 707 or (02) 9498 1680 and we will assist you.


6) What if I am running late?

If you are running late there may be extra charges (rate of $2.00 per minute). We allow for 10minutes free of charge. For airline and airports we allow 30minutes from the time of landing.

7) What if my flight/cruise got postponed or cancelled, but I cannot call to rearrange?

We have all details of your flight if you are flying in. Our staff are constantly monitoring your flights to make sure our drivers are aware of your flight times. If it is cancelled we will just pick you up when you arrive on the next flight at no extra cost.

8) Can I book my next trip directly with the driver?

No. All Bookings must be made via our office.

9) What are your operating hours?

We operate 24hrs a day. However all booking enquiries after 5pm should be made via email.

10) When do I need to pay for my journey?

Payment is required in advance to confirm your booking.

11) Is food or drink (non-alcoholic) allowed to be consumed?

Most non-alcoholic beverages are permitted with the exception of glass products. Food products which are easily manageable (that will not create a mess) are preferred to prevent any spills or damages to the vehicle. If any damages are created, cleaning fees will be incurred.

12) Will the driver inform me if I incur any extra charges on the day?

No. It is not the responsibility of the driver to inform or warn you or your group of any impending charges including overtime, damage, or extra kilometres etc, regardless of the circumstances on the day of your journey. It is your responsibility to manage your groups requirements on the day and be aware of any extra charges that may be incurred.

13) Does the quoted price include a luggage trailer?

Not unless you have specifically requested this. If you would like to include a trailer it will cost an additional fee please enquire for more information.

14) Can I increase or decrease my vehicle size if the passenger numbers increase/decrease?

Yes. While this is possible, availability of the requested vehicle will not be known until it is requested. Therefore we cannot guarantee it will be possible to change vehicle until availability is known. In addition to this please be aware that prices may change.

15) Do you require a bond and what does it cover?

Bonds are placed on bookings such as hen’s days, buck’s parties, wine tours, birthday parties, late night transfers and other private bookings. The bond is usually $200 and covers issues such as, cleaning fees, overtime charges, damages to the vehicles etc.

16) Do you require a deposit?

Yes we require a 20% deposit of the total booking amount for all private bookings. This must be paid to secure the booking and is non-refundable.

17) Does the price quoted include things such as entry tolls, ferry costs, airport parking fees or national park entry fees etc?

No, the price quoted is strictly for the bus, driver and all vehicle insurance and running costs including road tolls. Any fees that are outside of this are payable by the client.

18) Do the larger coaches have storage?

Yes, the larger touring coaches have luggage bins underneath which hold passenger bags. Note that charter buses and low floor buses generally do not have luggage bins. Therefore for airport transfers, it is advised that you book coaches instead of charter buses. Any excess luggage must be discussed in detail with our office to ascertain the luggage requirements.

19) Is standing allowed on the vehicles?

Standing on low floor charter buses is allowed however it is not permitted on mini buses and standard luxury coaches.

20) If I add an extra stop how much will this be?

Additional charges for extra drops are based on time and distance from the previously quoted journey. This amount is not yet known until the office has contacted you with a revised quotation.

21) Can I take my pet with me when I travel?

No animals allowed in vehicles.


For more information on Inspire Transport FAQ’s, get in touch today!

Inspire Transport FAQ’s are here to assist you with your concerns. If you require any assistance please feel free to contact us on 1300 706 707. For our full terms and conditions of travel please click here.

– Inspire Transport FAQ

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